Frequently Asked Questions
Last Updated: March 23, 2026
Company Name: 台州澈贻商贸有限公司
Email: service@hhkort.com
Tel: +86 16252423422
Address: 浙江省台州市天台县始丰街道官塘余村330号孵化中心一期综合楼517-17号工位
Legal Representative: Wan Qili
Unified Social Credit Code: 91331023MAK6TY0G0M
hhkort Product FAQ
Welcome to purchase hhkort niche department store products. (Our company operates a niche department store business in the United States.) To address potential questions you may have during your shopping experience, we have compiled the following Frequently Asked Questions (FAQ). If you do not find the answer you need, you can contact our customer service as follows:
Customer Service Email: service@hhkort.com
Customer Service Phone: +86 16252423422
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00)
1. Pricing and Taxes
Q1: Do the product prices include taxes?
A: Yes. All product prices displayed on the hhkort platform include applicable U.S. domestic taxes. The amount shown at checkout is the total amount you need to pay (excluding customs duties), with no additional domestic taxes required.
Q2: Do I need to pay customs duties when purchasing products?
A: Customs duties are strictly subject to the policies and regulations of your delivery location, and determined by local customs authorities according to relevant laws. If your order involves customs duties, you are responsible for paying them. hhkort does not cover any customs duties. We recommend checking your local customs policies before placing an order to avoid unnecessary fees.
2. Orders
Q1: Can I edit or change my order after it is placed?
A: Yes. Orders can be edited or changed (including shipping address, product specifications, etc.) within 12 hours of placement. After 12 hours, the order enters the fulfillment process and can no longer be edited or changed. Please review your order carefully before placing it.
Q2: How can I confirm if my order was successfully submitted?
A: After submitting your order, we will send an order confirmation email to your registered email address, including order number, product details, payment amount, and other information. You can also check your order status in your account on the platform. If you do not receive a confirmation email or the order status seems incorrect, please contact customer service for verification.
3. Shipping and Logistics
Q1: How long does it take to ship my order after placing it?
A: For orders with items in stock, shipment usually occurs within 1–2 business days (excluding weekends and holidays). If the product is out of stock, we will notify you via email of the estimated shipping time. Thank you for your patience.
Q2: How long does it take to receive the product after it is shipped?
A: The estimated delivery time is 5–7 business days. Actual delivery time may be affected by holidays, weather, logistics transfers, and other factors. In case of delays, we will notify you promptly via email.
Q3: Can I track my order after it is shipped?
A: Yes. After shipment, we will send a tracking number to your registered email. You can use the tracking number to check the real-time status and estimated delivery date of your package. If you do not receive a tracking number or notice abnormal logistics information, please contact customer service.
4. Customer Service and Inquiries
Q1: What are the working hours of customer service?
A: Customer service is available Monday to Friday, 9:00 AM – 6:00 PM (UTC+8:00). No service is available on weekends or public holidays. You may send an email to service@hhkort.com during these times, and we will respond on the next business day.
Q2: Besides email, are there other ways to contact customer service?
A: Yes. You can call our customer service hotline at +86 16252423422 during working hours. You may also contact us via the online chat function on the platform (if available). Multiple channels are available to assist you.
5. Other Common Questions
Q1: What types of products do you sell?
A: We specialize in niche department store products in the U.S., offering unique and practical items that meet diverse shopping needs.
Q2: What should I do if I have questions after receiving a product?
A: If you have any questions after receiving your product (including quality issues, incorrect specifications, etc.), please contact customer service promptly. Provide details of the issue along with relevant photos or videos, and we will verify and provide a solution as quickly as possible.